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Communicate Better Blog Featured In The Phone.com Holiday Letter
If you didn’t know already, Jenny and I work for Phone.com and many of our efforts with this blog are geared at making Phone.com customer service amazing. The blog was recently featured in the...
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Check Out Our Twylah.com Page
I’m not sure if you’ve heard about Twylah.com but we were turned on to it last week. From what I can tell it’s Twitter on steroids and logically groups our tweets by subject matter. Take a look at...
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Book Club: Top Customer Service Articles 1/11/2012
As we’ve mentioned in past posts we like to do a book club at our office to learn new things about customer service and life in general. Having just finished “The Seven Habits of Highly Effective...
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Jenny Dempsey Appeared On “The Dreaded Call” on HuffPostLive.com
This post originally appeared on the Phone.com blog. Click here to read the original post. Jenny Dempsey from the Phone.com customer service team and writer for CommunicateBetterBlog appeared on...
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Nominate Us For The #CustomerService100
Call Centre Focus is currently accepting votes for the top 100 customer service tweeters. If you have found our blog to be a positive influence in your customer service world, we would love for you to...
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Will Chatter By @SalesForce Help Us Communicate Better?
I’m just finishing the book “The Pursuit Of Social Business Excellence” by Vala Afshar and Brad Martin. One thing they talk about quite a bit in the book is Chatter by SalesForce.com. I just created...
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We Did It! #53 On The Customer Service 100 List
A couple months ago we asked you to nominate us for the list of the top 100 most influential customer service Twitter accounts. We are pleased to announce that @commbetterblog made #53 on the list!...
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It’s An Honor To Blog With You
Wow, today has been one of those days where I’m part trainer and part systems administrator as I onboard new customer service agents. There definitely hasn’t been time for blogging and I’d be lying if...
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Making Our Blog More Pinteresting
I love Pinterest! Yes I am shouting that…well only in my head. But seriously Pinterest is amazing. It’s Idea Central for anything you could possibly imagine and bloggers are using it as a tool to...
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Peyton Manning Knows Awesome Customer Service
As an avid sports fan, I frequently turn to ESPN.com for the latest news and information about the teams I follow. It’s rare in the sporting world to find examples of awesome customer service but a...
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